FAQ

Tracking my Parcel
An email/ sms with your tracking number will be sent directly to your inbox for follow up. We only do door to door delivery using Aramex so please ensure that you will be home / at the office to sign for the items purchased and give the relevant address.WE ACCEPT NO RESPONSIBILITY FOR ITEMS BEING RETURNED DUE TO WRONG ADDRESS OR NO ONE BEING HOME TO SIGN Any orders placed over the weekend or on a public holiday will be attended to on the first working day following. Orders take 5-10 working days to be delivered. Please note delivery will be charged at a flat rate of R99 regardless of where in SA you reside.  If you do require urgent / over night courier please get in touch with us and this can be arranged at an additional cost.

Returns
We do accept returns. If you are unhappy with your order or have just changed your mind (which we hope you don’t) please send us an email as soon as you receive the product and inform of us the reason for return. From there the item will be sent back (at your own cost) and a full refund will occur within 10-14 working days of the item being received back to our warehouse.

Sizing
Our best efforts have been made to follow standard South African size curves (We use a similar sizing to Cotton On Kids) but if your little one is a little smaller or bigger than standard measurements let us know and we can help custom make something for your gorgeous little human.

Share the Love!
Please don’t forget to upload pics of your little ones onto Facebook and Instagram and tag us. Each month we will run specials, promotions and competitions – Let your little one shine! Oliver and Bean is More than LOVE!